Want to Strengthen American Democracy? The Science of Collaboration Can Help
The science of collaboration explores why diverse individuals choose to work together and how to design systems that encourage successful collaborations.
This article is part of the magazine, "The Future of Science In America: The Election Issue," co-published by LeapsMag, the Aspen Institute Science & Society Program, and GOOD.
American politics has no shortage of ailments. Many do not feel like their voice matters amid the money and influence amassed by corporations and wealthy donors. Many doubt whether elected officials and bureaucrats can or even want to effectively solve problems and respond to citizens' needs. Many feel divided both physically and psychologically, and uncomfortable (if not scared) at the prospect of building new connections across lines of difference.
Strengthening American democracy requires countering these trends. New collaborations between university researchers and community leaders such as elected officials, organizers, and nonprofit directors can help. These collaborations can entail everything from informal exchanges to co-led projects.
But there's a catch. They require that people with diverse forms of knowledge and lived experience, who are often strangers, choose to engage with one another. We know that strangers often remain strangers.
That's why a science of collaboration that centers the inception question is vital: When do diverse individuals choose to work together in the first place? How can we design institutions that encourage beneficial collaborations to arise and thrive? And what outcomes can occur?
How Collaborations Between Researchers and Community Leaders Can Help
First consider the feeling of powerlessness. Individual action becomes more powerful when part of a collective. For ordinary citizens, voting and organizing are arguably the two most impactful forms of collective action, and as it turns out there is substantial research on how to increase turnout and how to build powerful civic associations. Collaborations between researchers familiar with that work and organizers and nonprofit leaders familiar with a community's context can be especially impactful.
For example, in 2019, climate organizers with a nonpartisan group in North Carolina worked with a researcher who studies organizing to figure out how to increase volunteer commitment—that is, how to transform volunteers who only attend meetings into leaders who take responsibility for organizing others. Together, they designed strategies that made sense for the local area. Once implemented, these strategies led to a 161% year-over-year increase in commitment. More concretely, dozens of newly empowered volunteers led events to raise awareness of how climate change was impacting the local community and developed relationships with local officials and business owners, all while coming to see themselves as civic leaders. This experience also fed back into the researcher's work, motivating the design of future studies.
Or consider how researchers and local elected officials can collaborate and respond to novel challenges like the coronavirus. For instance, in March 2020, one county in Upstate New York suddenly had to figure out how to provide vital services like internet and health screenings for residents who could no longer visit shuttered county offices. They turned to a researcher who knew about research on mobile vans. Together, they spoke about the benefits and costs of mobile vans in general, and then segued into a more specific conversation about what routings and services would make sense in this specific locale. Their collaboration entailed a few conversations leading up to the county's decision, and in the end the county received helpful information and the researcher learned about new implementation challenges associated with mobile vans.
In April, legislators in another Upstate New York county realized they needed honest, if biting, feedback from local mayors about their response to the pandemic. They collaborated with researchers familiar with survey methodology. County legislators supplied the goals and historical information about fraught county–city relationships, while researchers supplied evidence-based techniques for conducting interviews in delicate contexts. These interviews ultimately revealed mayors' demand for more up-to-date coronavirus information from the county and also more county-led advocacy at the state level.
To be sure, there are many situations in which elected officials' lack of information is not the main hurdle. Rather, they need an incentive to act. Yet this is another situation in which collaborations between university researchers and community leaders focused on evidence-based, context-appropriate approaches to organizing and voter mobilization could produce needed pressure.
This brings me to the third way in which collaborations between researchers and community leaders can strengthen American democracy. They entail diverse people working to develop a common interest by building new connections across lines of difference. This is a core democratic skill that withers in the absence of practice.
In addition to credibility, we've learned that potential collaborators also care about whether others will be responsive to their goals and constraints, understand their point of view, and will be enjoyable to interact with.
The Science of Collaboration
The previous examples have one thing in common: a collaboration actually took place.
Yet that often does not happen. While there are many reasons why collaborations between diverse people should arise we know far less about when they actually do arise.
This is why a science of collaboration centered on inception is essential. Some studies have already revealed new insights. One thing we've learned is that credibility is important, but often not enough. By credibility, I mean that people are more likely to collaborate when they perceive each other to be trustworthy and have useful information or skills to share. Potential collaborators can signal their credibility by, for instance, identifying shared values and mentioning relevant previous experiences. One study finds that policymakers are more interested in collaborating with researchers who will share findings that are timely and locally relevant—that is, the kind that are most useful to them.
In addition to credibility, we've learned that potential collaborators also care about whether others will be responsive to their goals and constraints, understand their point of view, and will be enjoyable to interact with. For instance, potential collaborators can explicitly acknowledge that they know the other person is busy, or start with a question rather than a statement to indicate being interested. One study finds that busy nonprofit leaders are more likely to collaborate with researchers who explicitly state that (a) they are interested in learning about the leaders' expertise, and (b) they will efficiently share what they know. Another study underscores that potential collaborators need to feel like they know how to interact—that is, to feel like they have a "script" for what's appropriate to say during the interaction.
We're also learning that institutions (such as matchmaking organizations) can reduce uncertainty about credibility and relationality, and also help collaborations start off on the right foot. They are a critical avenue for connecting strangers. For instance, brokers can use techniques that increase the likelihood that diverse people feel comfortable sharing what they know, raising concerns, and being responsive to others.
Looking Ahead
A science of collaboration that centers the inception question is helpful on two levels. First, it provides an evidence base for how to effectively connect diverse people to work together. Second, when applied to university researchers and community leaders, it can produce collaborations that strengthen American democracy. Moreover, these collaborations are easily implemented, especially when informal and beginning as a conversation or two (as in the mobile vans example).
Existing research on the science of collaboration has already yielded actionable insights, yet we still have much to learn. For instance, we need to better understand the latent demand. Interviews that ask a wide variety of community leaders and researchers who have not previously collaborated to talk about why doing so might be helpful would be enlightening. They could also be a useful antidote to the narrative of conflict that often permeates discussions about the role of science in American politics.
In addition, we need to learn more about the downstream consequences of these collaborations, such as whether new networks arise that include colleagues of the initial collaborators. Here, it would be helpful to study the work of brokers – how they introduce people to each other, how much they follow up, and the impact of those decisions.
Ultimately, expanding the evidence base of the science of collaboration, and then directly applying what we learn, will provide important new and actionable avenues for strengthening American democracy.
[Editor's Note: To read other articles in this special magazine issue, visit the beautifully designed e-reader version.]
Disability advocates see remote work as a silver lining of the pandemic, a win-win for adults with disabilities and the business world alike.
Any corporate leader would jump at the opportunity to increase their talent pool of potential employees by 15 percent, with all these new hires belonging to an underrepresented minority. That’s especially true given tight labor markets and CEO desires to increase headcount. Yet, too few leaders realize that people with disabilities are the largest minority group in this country, numbering 50 million.
Some executives may dread the extra investments in accommodating people’s disabilities. Yet, providing full-time remote work could suffice, according to a new study by the Economic Innovation Group think tank. The authors found that the employment rate for people with disabilities did not simply reach the pre-pandemic level by mid-2022, but far surpassed it, to the highest rate in over a decade. “Remote work and a strong labor market are helping [individuals with disabilities] find work,” said Adam Ozemik, who led the research and is chief economist at the Economic Innovation Group.
Disability advocates see this development as a silver lining of the pandemic, a win-win for adults with disabilities and the business world alike. For decades before the pandemic, employers had refused requests from workers with disabilities to work remotely, according to Thomas Foley, executive director of the National Disability Institute. During the pandemic, "we all realized that...many of us could work remotely,” Foley says. “[T]hat was disproportionately positive for people with disabilities."
Charles-Edouard Catherine, director of corporate and government relations for the National Organization on Disability, said that remote-work options had been advocated for many years to accommodate disabilities. “It’s a little frustrating that for decades corporate America was saying it’s too complicated, we’ll lose productivity, and now suddenly it’s like, sure, let’s do it.”
The pandemic opened doors for people with disabilities
Early in the pandemic, employment rates dropped for everyone, including people with disabilities, according to Ozemik’s research. However, these rates recovered quickly. In the second quarter of 2022, people with disabilities aged 25 to 54, the prime working age, are 3.5 percent more likely to be employed, compared to before the pandemic.
What about people without disabilites? They are still 1.1 percent less likely to be employed.
These numbers suggest that remote work has enabled a substantial number of people with disabilities to find and retain employment.
“We have a last-in, first-out labor market, and [people with disabilities] are often among the last in and the first out,” Olzemik says. However, this dynamic has changed, with adults with disabilities seeing employment rates recover much faster. Now, the question is whether the new trend will endure, Olzemik adds. “And my conclusion is that not only is it a permanent thing, but it’s going to improve.”
Gene Boes, president and chief executive of the Northwest Center, a Seattle organization that helps people with disabilities become more independent, confirms this finding. “The new world we live in has opened the door a little bit more…because there’s just more demand for labor.”
Long COVID disabilities put a premium on remote work
Remote work can help mitigate the impact of long COVID. The U.S. Centers for Disease Control and Prevention reports that about 19 percent of those who had COVID developed long COVID. Recent Census Bureau data indicates that 16 million working age Americans suffer from it, with economic costs estimated at $3.7 trillion.
Certainly, many of these so-called long-haulers experience relatively mild symptoms - such as loss of smell - which, while troublesome, are not disabling. But other symptoms are serious enough to be disabilities.
Many had to drop out of the labor force due to long COVID. Yet, about 900,000 people who are newly disabled have managed to continue working. Without remote work, they might have lost these jobs.
According to a recent study from the Federal Reserve Bank of Minneapolis, about a quarter of those with long COVID changed their employment status or working hours. That means long COVID was serious enough to interfere with work for 4 million people. For many, the issue was serious enough to qualify them as disabled.
Indeed, the Federal Reserve Bank of New York found in a just-released study that the number of individuals with disabilities in the U.S. grew by 1.7 million. That growth stemmed mainly from long COVID conditions such as fatigue and brain fog, meaning difficulties with concentration or memory, with 1.3 million people reporting an increase in brain fog since mid-2020.
Many had to drop out of the labor force due to long COVID. Yet, about 900,000 people who are newly disabled have managed to continue working. Without remote work, they might have lost these jobs.
For example, a software engineer at one of my client companies has struggled with brain fog related to long COVID. With remote work, this employee can work during the hours when she feels most mentally alert and focused, even if that means short bursts of productivity throughout the day. With flexible scheduling, she can take rests, meditate, or engage in activities that help her regain focus and energy. Without the need to commute to the office, she can save energy and time and reduce stress, which is crucial when dealing with brain fog.
In fact, the author of the Federal Reserve Bank of New York study notes that long COVID can be considered a disability under the Americans with Disability Act, depending on the specifics of the condition. That means the law can require private employers with fifteen or more staff, as well as government agencies, to make reasonable accommodations for those with long COVID. Richard Deitz, the author of this study, writes in the paper that “telework and flexible scheduling are two accommodations that can be particularly beneficial for workers dealing with fatigue and brain fog.”
The current drive to return to the office, led by many C-suite executives, may need to be reconsidered in light of legal and HR considerations. Arlene S. Kanter, director of the disability law and policy program at the Syracuse University College of Law, said that the question should depend on whether people with disabilities can perform their work well at home, as they did during Covid outbreaks. “[T]hen people with disabilities, as a matter of accommodation, shouldn’t be denied that right,” Kanter said.
Diversity benefits
But companies shouldn’t need to worry about legal regulations. It simply makes dollars and sense to expand their talent pool by 15% of an underrepresented minority. After all, extensive research shows that improving diversity boosts both decision-making and financial performance.
Companies that are offering more flexible work options have already gained significant benefits in terms of diverse hires. In its efforts to adapt to the post-pandemic environment, Meta, the owner of Facebook and Instagram, decided to offer permanent fully remote work options to its entire workforce. And according to Meta chief diversity officer Maxine Williams, the candidates who accepted job offers for remote positions were “substantially more likely” to come from diverse communities: people with disabilities, Black, Hispanic, Alaskan Native, Native American, veterans, and women. The numbers bear out these claims: people with disabilities increased from 4.7 to 6.2 percent of Meta’s employees.
Unfortunately, many leaders fail to see the benefits of remote work for underrepresented groups, such as those with disabilities. Some even say the opposite is true, with JP Morgan CEO Jamie Dimon claiming that returning to the office will aid diversity.
Having consulted for 21 companies to help them transition to hybrid work arrangements, I can confirm that Meta’s numbers aren’t a fluke. The more my clients proved willing to offer remote work, the more staff with disabilities they recruited - and retained. That includes employees with mobility challenges. But it also includes employees with less visible disabilities, such as people with long COVID and immunocompromised people who feel reluctant to put themselves at risk of getting COVID by coming into the office.
Unfortunately, many leaders fail to see the benefits of remote work for underrepresented groups, such as those with disabilities. Some even say the opposite is true, with JP Morgan CEO Jamie Dimon claiming that returning to the office will aid diversity.
What explains this poor executive decision making? Part of the answer comes from a mental blindspot called the in-group bias. Our minds tend to favor and pay attention to the concerns of those in the group of people who seem to look and think like us. Dimon and other executives without disabilities don’t perceive people with disabilities to be part of their in-group. They thus are blind to the concerns of those with disabilities, which leads to misperceptions such as Dimon’s that returning to the office will aid diversity.
In-group bias is one of many dangerous judgment errors known as cognitive biases. They impact decision making in all life areas, ranging from the future of work to relationships.
Another relevant cognitive bias is the empathy gap. This term refers to our difficulty empathizing with those outside of our in-group. The lack of empathy combines with the blindness from the in-group bias, causing executives to ignore the feelings of employees with disabilities and prospective hires.
Omission bias also plays a role. This dangerous judgment error causes us to perceive failure to act as less problematic than acting. Consequently, executives perceive a failure to support the needs of those with disabilities as a minor matter.
Conclusion
The failure to empower people with disabilities through remote work options will prove costly to the bottom lines of companies. Not only are limiting their talent pool by 15 percent, they’re harming their ability to recruit and retain diverse candidates. And as their lawyers and HR departments will tell them, by violating the ADA, they are putting themselves in legal jeopardy.
By contrast, companies like Meta - and my clients - that offer remote work opportunities are seizing a competitive advantage by recruiting these underrepresented candidates. They’re lowering costs of labor while increasing diversity. The future belongs to the savvy companies that offer the flexibility that people with disabilities need.
In this week's Friday Five, attending sports events is linked to greater life satisfaction, AI can identify specific brain tumors in under 90 seconds, LSD - minus hallucinations - raises hopes for mental health, new research on the benefits of cold showers, and inspiring awe in your kids leads to behavior change.
The Friday Five covers five stories in research that you may have missed this week. There are plenty of controversies and troubling ethical issues in science – and we get into many of them in our online magazine – but this news roundup focuses on new scientific theories and progress to give you a therapeutic dose of inspiration headed into the weekend.
This episode includes an interview with Dr. Helen Keyes, Head of the School of Psychology and Sports Science at Anglia Ruskin University.
Listen on Apple | Listen on Spotify | Listen on Stitcher | Listen on Amazon | Listen on Google
- Attending sports events is linked to greater life satisfaction
- Identifying specific brain tumors in under 90 seconds with AI
- LSD - minus hallucinations - raises hopes for mental health
- New research on the benefits of cold showers
- Inspire awe in your kids and reap the benefits
Matt Fuchs is the editor-in-chief of Leaps.org and Making Sense of Science. He is also a contributing reporter to the Washington Post and has written for the New York Times, Time Magazine, WIRED and the Washington Post Magazine, among other outlets. Follow him @fuchswriter.
The rise of remote work is a win-win for people with disabilities and employers